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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
339 ratings and 177 comments received in the last 90 days.
09 June 2025
Can not fault the service
03 June 2025
As a current BMW owner, Sytner's team worked extremely creatively and proactively to ensure that my next vehicle was another BMW. Kallum and Arafat especially helpful and definitely went 'the extra mile' to retain me as a BMW customer.
28 May 2025
Lewis was so helpful and treated us with total respect and courtesy.
19 May 2025
I was listened to sensitively throughout the process and Lewis patiently suggested a range of options, offering test drives where appropriate. There was a delay to the delivery process but he kept me informed. All paperwork was dealt with efficiently
14 May 2025
Great service by Tom! ( Folley)!
10 May 2025
The whole experience has been excellent sourcing me a car that I required with in a couple of weeks , explaining what available while also keeping me updated. When I picked car up very helpful , in going through and explaining all the cars technology
03 May 2025
Very pleased, team were very helpful and knowledgeable. Handover was excellent.
01 May 2025
My Sales Executive was extremely helpful, very supportive and kind. Accommodating to my needs and helped with transport from the centre after some appointments. Hardworking and funny! Thank you for your help and service.
01 May 2025
as above and overall excellent service
01 May 2025
Having not seen the car before collecting it, I was quite happy with the overall package.
30 April 2025
We were very satisfied. The car arrived within the estimated timeframe, everything was handled efficiently, and the entire team ensured that we were well taken care of.
24 April 2025
I was highly satisfied with my experience at the BMW Centre during the purchase and delivery of my car because the entire process was smooth, professional, and well-organised. The staff were knowledgeable, attentive, and made sure all my questions w
23 April 2025
Smooth handover, really pleased with the car
18 April 2025
Everything moves nicely and you always keep us in the loop
15 April 2025
Excellent service.
10 April 2025
the staff were very hospitable
07 April 2025
Cant praise the members of staff enough
07 April 2025
Had no issues
05 April 2025
Very good service
04 April 2025
Even though there were technically problems , staff were excellent throughout
03 April 2025
I bought a new car, configured from scratch, with the help of sales executive. Very satisfied with the whole process.
03 April 2025
Fantastic experience and all the staffs are amazing.
02 April 2025
Extremely satisfied, such a smooth and friendly experience. Everything was explained very well and thorough.
02 April 2025
New car is fantastic, really pleased.
01 April 2025
From the first minute I walked into the showroom I was met with very friendly people who were keen to help me. The salesman Paul that helped me get my new car was very helpful and communication through the whole process was top class.
01 April 2025
Sytners staff are always polite and helpful
01 April 2025
Very satisfied with Jessica who kept me informed with any changes . They delivered the vehicle earlier then I was initially expected . I am a very happy customer .
01 April 2025
Everything went really well
30 March 2025
Felt fully informed throughout the whole process
28 March 2025
Good overall experience
26 March 2025
Purchase went smoothly with no problems and delivery was prompt and handover informative.
25 March 2025
Everything went to plan. Great handover & said to call if I ever needed more help
25 March 2025
Everything done, very easy.
24 March 2025
Good deal provided by the staff & very professional treatment. Arafat & Lauren were very helpful
23 March 2025
The flowers were a nice touch .
21 March 2025
All worked to plan
11 June 2025
When I collected the vehicle the warning light was still lit. The car had to go and be checked only to find the problem had not been solved. I was then without the car for 2 days. Clearly after the new sensor was fitted the vehicle wasn't checked.
06 June 2025
Car serviced and cleaned from inside and outside
03 June 2025
As above.
25 May 2025
Polite staff giving right level of information.
25 May 2025
Very good though car only ready at end of day
21 May 2025
As above
21 May 2025
Thorough comprehensive and efficient
21 May 2025
Driving my car back home did seem better after the service. Unfortunately though my next service date had not been changed!!
19 May 2025
Knowledgeable staff
19 May 2025
Excellent service which was both friendly and professional
19 May 2025
Customer interface Harrison was excellent. Slight criticism of service recommendations in that too conservative on break pad wear and recommending change now.
19 May 2025
Easy to book through the app and staff very attentive at the garage
18 May 2025
The days of customer service are over and this place has proven that. I will be actively advising others to avoid this place.
18 May 2025
Not fault of technicians but the service took basically the whole day till closing time. Would require a car next time I book in.
17 May 2025
Again, everything was great... Only issue was my alloy wheels were left dirty after the car wash, however, staff did offer to get someone to come out and speak to me about it but due to the late time I declined
17 May 2025
Regularly kept updated and friendly staff
17 May 2025
Polite and attentive
16 May 2025
As usual, professional, courteous and on point.
15 May 2025
Good customer service .The only criticism would be to clear out the courtesy car before letting me use it. I don't mind the car not being cleaned but it was full of McDonalds wrappers
15 May 2025
Prompt efficient servoce
13 May 2025
Waited for my service and was made welcome
13 May 2025
They have gone above and beyond to support me as a regular customer
13 May 2025
Very helpful staff. Excellent experience once again. Happy to recommend!
12 May 2025
Sytner service standards have dropped recently. I was informed that I will be given a call back in a week time about warranty approval of the job, but no one has contacted me. I have made 4 calls since but no service staff member has responded.
11 May 2025
Again, people l dealt with were really polite, friendly, explaining everything to me, also escorting me to find my car once work was completed.
11 May 2025
Excellent support from Tom
11 May 2025
Wasn't booked in for wait service which I had requested but this was subsequently sorted on arrival.
11 May 2025
Everything done as expected , good comms to let me know progress
10 May 2025
V good
09 May 2025
Everyone was pleasantly supportive
08 May 2025
Kept informed throughout
08 May 2025
Guy the person whom, I have interacted with was very quick and knows what needs to be done. His service was great and outstanding, unlike the awful experience I had to face in Oldbury Sytner.
08 May 2025
Work completed on time as agreed. Loan car provided was excellent.
08 May 2025
Again quick easy and great service ??
08 May 2025
Staff were friendly and very helpful and explained what I needed to know when I asked
08 May 2025
The issue seems to be rectified
08 May 2025
Everything l requested was carried out to a high standard
08 May 2025
Very pleased
08 May 2025
Was looked after very well by Harrison Foster. Process was efficient
08 May 2025
Because I had no problems.
07 May 2025
The staff looked after us while we waited and we were updated as the work was carried out.
06 May 2025
fully satisfied
06 May 2025
See above verbal commentary on video of car a little difficult to hear.
06 May 2025
The disappointment on the visit was the interaction of Motability with service team. I had to defer brake work at my service on April 8th to April 22nd. For no obvious reason this was queried by Motability from 9:30am to 3pm when it was authorised.
05 May 2025
Helpful, kept me informed of progress and assured me about leaving the car overnight as I couldn't return immediately to pick it up as the centre closed early for Bank Holiday.
04 May 2025
Received at reception in a friendly styl without any delays.
04 May 2025
Was a recall, but work completed quickly and efficiently
04 May 2025
Great price, efficient appointment, great service and refreshments
03 May 2025
The Service Rep Emma Ross was very good, knowledgeable, courteous, kept us informed of the progress and delivered what was promised, something that does not go unnoticed. The courtesy car ( Emma Ross's car) provided to us was exceptionally clean.
03 May 2025
Professional, knowledgeable friendly and helpful
03 May 2025
Emma took care of all my concerns and needs. Very satisfied and happy with my experience at BMW Solihull. Always a pleasure to meet Emma!
03 May 2025
Friendly courteous attention from start to finish.
03 May 2025
Easy / efficient
03 May 2025
All work done
03 May 2025
They said they will ring you back BUT nobody does!
03 May 2025
Booking was easy and convenient. Service report, video and technicians did a good job.
03 May 2025
Bashir always very helpful.
03 May 2025
The service received gave me very good feeling and the feedback was positive
03 May 2025
As above
22 April 2025
Carried out service with minimum fuzz and gave me a courtesy car
17 April 2025
Couldn't have asked for a nicer and more professional service advisor than Fay. She was great and keeping me informed with each step of the way.
16 April 2025
Easy to book Kept informed and excellent service from Kyle
15 April 2025
Lovely people, just too many mistakes made from a reliable dealership
15 April 2025
No happy
15 April 2025
Excellent but pricey
14 April 2025
Very efficient process. Tom, who I initially saw was most helpful in booking in my car, and the young lady who went through the details afterwards was very personable and helpful in explaining everything to me.
14 April 2025
Reasonable price
14 April 2025
Quick and effective response to the problem
14 April 2025
Guy was very helpful in explaining what was to be done and the timie that they would need, which was very accurate.
14 April 2025
Although the car still had an issue after paying for work to fix it the team went above and beyond in fixing the issue. Laura & Kyle have been great throughout.
14 April 2025
Waited all day for an update which never came, I eventually called the garage and I then got an update, then when I collected the car I sat for over 30 minutes to be seen
13 April 2025
Member of staff was great
13 April 2025
My mot should of been completed first thing and not left until the end of the day.
12 April 2025
It was completed in ample time
12 April 2025
I know what I am getting with BMW - such a wonderful customer experience.
12 April 2025
Made me feel welcome
12 April 2025
On collecting the vehicle there was a lot of brake grease and grime inside my car you can see where this transferred into my clothes from photos. I asked for the car to be washed/ vacuumed but this wasn't done. Seat covers not used.
12 April 2025
Happy with service engineers. Just not with management.
12 April 2025
Got everything i needed done in good time
12 April 2025
Arrived on time, work carried out as promised and then I collected on time.
11 April 2025
The service and MOT were completed within the requested timescale.
11 April 2025
Efficient , polite , helpful , respectful
11 April 2025
Harrison Foster could not provide a better service
10 April 2025
Fault not rectified although I was told the work had been completed.
09 April 2025
Making excuses instead of giving customers solutions
09 April 2025
Full in detail reporting on the condition of my vehicle.
08 April 2025
Work carried out has not been checked
08 April 2025
From arriving at the showrooms to picking up my car everything was organised and professional
08 April 2025
No criticism of the work carried out and having the car collected and delivered was appreciated. However, the whole experience was blighted by my inability to simply make a phone call and discuss the points that needed clarification.
07 April 2025
Great service
07 April 2025
m really happy with the level of service I've received from Sully or Sittner. They've been professional, reliable, and easy to deal with throughout. I'd definitely recommend their service to friends without hesitation.
07 April 2025
Excellent prompt service staff were great
06 April 2025
I was told it would be an 1 and a half hour appointment while you wait. I was there for 2 hours and 20 minutes.
06 April 2025
Effective job well organised by Kyle and carried out efficiently.. Disappointing that the service issues had needed expensive repair so soon.
06 April 2025
I was seen straight away Everything was explained to me Very courteous and friendly
05 April 2025
Harrison who looked after me, great ambassador to the brand and dealership.
04 April 2025
Attended appointment for a battery change, was told that the battery has been given to a sales customer. Was asked to come next day for another appointment for a battery change, after sitting for 3 hours was told that the battery has been again given
04 April 2025
As above
04 April 2025
The elder lady at the reception sorry couldn't remember her name she is the most humble person ever came across very rare breed to find these days please convey my regards to her she felt us as home for five hours I was there
04 April 2025
Wrong diagnosis of fault. Felt the diagnostic fee of £120.00 was a complete waste as it was incorrect. The repair cost through BMW would have been massively excessive.
04 April 2025
Everything that I needed was carried out to my satisfaction.
03 April 2025
completely satisfactory
03 April 2025
Louis Roche gave an amazing customer service, the best i've ever experienced.
02 April 2025
vehicle was perfect upon return, clean and tidy, on time, service team answered my questions and were very friendly and helpful.
02 April 2025
Kyle excellent service advisor
02 April 2025
excellent, kept me informed and trouble free
02 April 2025
Made it simple and straightforward- Kyle was very pleasant and professional
02 April 2025
Great service, but took a long time to complete, and I was waiting for the car.
01 April 2025
Ok and friendly but too formulaic. Also arrived to collect my car it was ready but had to wait 20 minutes until I was told.
31 March 2025
As above
31 March 2025
Nothing could be done better
31 March 2025
As always it's a pleasure when you go to Sytner Solihull and everything goes to plan.
31 March 2025
Excellent service with added bonus of a car wash, what's not to love!
30 March 2025
Quick and easy photo sent of my car sent via text, kept up to date by phone when car was ready
30 March 2025
All the work carried out to a high standard
30 March 2025
Took far too long
29 March 2025
Good communication
29 March 2025
A part from not being able to book a courtesy car, everything is fine
28 March 2025
No customer parking.
28 March 2025
Every time there's a problem
27 March 2025
Emma Rowell was excellent in dealing with my car
27 March 2025
Good service
26 March 2025
Service representative didn't really answer my query as to why vehicle check was required and why the smaller of the two service intervals (oil service) at BMW costs almost twice the price of the Audi equivalent?
26 March 2025
Fay was great
26 March 2025
Took double the 90 minute appointment time and nothing was done on vehicle in the first 60 minutes
26 March 2025
Great quality. Well looked after. I felt well treated as a customer.
26 March 2025
Harrison was very attentive and explained everything in detail post service.
26 March 2025
Very satisfied very professional the staff could not be more helpful in resolving my problem first class
25 March 2025
All good.
25 March 2025
A bit of a let down
25 March 2025
Quick and easy, no issues
24 March 2025
very satisified cant fault it
24 March 2025
Covered all questions Highly professional approach
23 March 2025
Speed of service delivered as part of a whole you wait appointment
23 March 2025
Very satisfied with polite service
23 March 2025
Your service overall was excellent. Fay was great. But you notification falsely informed me that the car was due for final checks earlier on Monday morning however the parts hadn't been ordered nor warranty confirmed leading to delays.
23 March 2025
Everything was done as asked plus a wash and valet
22 March 2025
Staff were polite knowledgeable and coffee while you wait
22 March 2025
wonderful, and great service keeping me updated.
21 March 2025
Courtesy, politeness and accommodating
11 June 2025
Excellent